Our Policy
Ensuring Quality Finishes
At Industria Powder Coaters (IPC), we take pride in delivering quality finishes. Please read the following before we begin your project:
- 01. Item Preparation
- Customers must disclose all items, conditions and requirements before work begins.
- IPC accepts no responsibility for issues caused by undisclosed conditions, pre-existing defects or customer-applied materials.
- Non-metal materials such as putty, filler, silicone, rubber and plastic must be removed before drop-off, or disclosed and charged as part of the pre-cleaning service.
- Only suitable metal items can be powder coated.
- 02. Sandblasting
- Sandblasting is required for rusted, previously coated or poorly prepared surfaces and is charged separately.
- Ungalvanised steel for exterior use must be sandblasted and receive two coats of powder coating.
- Customers are responsible for clearly identifying and communicating all items. IPC takes reasonable care but cannot take responsibility unaccounted items during processing.
- 03. Finishes & Expectations
- Powder coating does not hide existing defects or surface conditions.
- Colour and finish may vary slightly due to material, batch, surface condition and lighting.
- Minor marks at hanging points may occur during coating.
- Previous coatings, repairs or other surface conditions may affect the final result.
- Coating failure may happen when coating specifications have not been followed, not to IPC’s fault.
- 04. Turnaround Times
- Express: 1–3 working days.
- Standard: 4–7 working days.
- Turnaround times are estimates and may vary depending on the job, order volume and external factors.
- 05. Quotes & Additional Work
- Quotes are estimates only, final pricing is confirmed after a physical assessment.
- Additional items or work may incur additional charges.
- Any changes, corrections or rework requested after work has commenced or been completed will incur additional charges for any labour, consumables and operational costs incurred.
- Bulk orders may qualify for a discount.
- 06. Collection & Payment
- Full payment is required before items are released.
- Recoat items are accepted at the customer’s risk and carry no guarantee due to the condition of the existing coating.
- Any concerns must be reported within 48 hours of collection. Concerns reported after this period may incur higher operational costs and extended turnaround times.
- By proceeding with the work, customer confirms that they have read and agreed to our policy.